Seasonal fraud awareness

With the festive season upon us, many people will be looking forward to some well-earned time off.

Stay safe from fraud by making sure you and your family understand these risks and how you are able to report any issues.

Online shopping

More and more people are shopping online. Ensure you have anti-virus software on your computer, laptop or mobile device.

Try to use online retailers you know and trust and avoid those with poor ratings, as fraudsters can trick shoppers into making purchases on scam websites.


Clicking on that link

Fake parcel delivery messages with harmful attachments disguised as delivery notes are common at this time of year.

Watch out for unexpected emails and don’t click on links.

Booking holidays

If you are booking a break this season, be aware that there are many fake holidays being sold online. Fraudsters often ask victims to pay by bank transfer or a third-party payment service.

If the price is too good to be true, then it probably is. Only use travel companies who are members of ATOL or are ABTA protected.


Keep personal details personal

Fraudulent emails are often designed to trick you into giving personal information away.

Reputable companies will not ask for personal or security information via email.

If in doubt, call the company directly using a trusted number such as one from their website, not a number in the email.

Buying tickets

If you are buying tickets for a concert or other events as a gift, be cautious of cheaper deals for popular tickets.

Only buy tickets from the venue box office, promoter, official agent or reputable ticket exchange site.


What to do if you suspect fraud

If you suspect there has any type of fraud on your account, it’s important you speak to us immediately. View the contact details of your local office