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Mortgage support hub

We’re here to help, and have signed up to the new Mortgage Charter recently announced by the Government to support people with residential mortgages.

We’re working with them, other mortgage lenders and regulators to make sure we can offer you the support you may need.

The following will help explain what support is currently available, as well as answer some questions you may have.

Can I switch my rate?

We understand you might be worried about your mortgage payments, and we are here to help.

You can book a rate up to 6 months in advance and choose a better rate at a later stage if one becomes available before your rate expires.

To check if you’re eligible, go to the ‘Can I switch my rate'  section below.

The new UK Mortgage Charter

You might have seen the recent government announcement to help mortgage holders reduce their monthly payments. Here’s how we can help.

This is applicable to regulated UK residential mortgage holders.

More information



Need support with your mortgage payments?

If you’re worried you might struggle with your mortgage payments, we can help. Please contact your dedicated Private Banker who will be able to support you.

Why might my mortgage interest rate change?

Interest rates on mortgages are directly linked to the Bank of England base rate, so when this changes, mortgage rates change too. Depending on your type of mortgage (for example, whether it’s a fixed or variable rate) this might change how much you pay back each month. If your mortgage rate is fixed it won’t change until the fixed rate period ends.

Mortgage calculator

Use our Mortgage Charter calculator to start your application to switch to interest-only payments or extend your mortgage term.

 

Can I switch my rate?

We understand you might be worried about your mortgage payments, and we are here to help.

You can book a rate up to 6 months in advance and choose a better rate at a later stage if one becomes available before your rate expires.

If you are currently on a fixed rate the new rate will take effect at expiry of your existing rate.

If you want to book a rate earlier than 180 days from your rate changing, you may be subject to an early repayment charge.

Please contact your dedicted Private Banker for further information.

What does a change in the base rate mean?

The base rate is the rate the Bank of England charges banks and other lenders when they borrow money. It affects the interest rates that banks charge people for their mortgage, loans, or other types of borrowing.

This means your mortgage rate could change when the Bank of England changes the base rate, depending on what type of mortgage you have.