You said, we did

Barclays Private Bank client satisfaction survey

Thank you to those who participated in our client survey last year. The feedback we receive from you helps us to provide a better service.

You gave valued feedback on our key services; including your Private Banker, your Private Banking Executive and your Banking Office. This has been shared with our teams, helping us to give you a better service moving forward.

As a result, this year we’re focusing on improving in the following areas to ensure we continue to enhance your private banking experience.


Enhancing our digital and online channels are a key focus for 2019, so that we can improve this experience for you.

Making Payments

You pointed out that making payments via the telephone could be improved. Therefore, we have reduced the time it takes to complete these requests and will continue to focus on ensuring your everyday interactions with us are efficient and effortless.

Your Private Banking team

You told us that proactive and regular contact from your private banking team is important - when you need it and focused on the right solutions. We’ll ensure we prioritise providing this proactive service, along with being here to support you when you need us.

We’re here to support you

We’ll contact you later this year to find out if you’re satisfied with our improved offering. In the meantime, if you have any other suggestions or comments, please feel free to speak with your Private Banker.